Departments

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Reception Reservation Housekeeping Technology Kitchen Service Entertainment Management

Reception

You’re the first to come into contact with our guests – either on the telephone or when they arrive at the hotel. So you can imagine how important you are. As well as the check-ins and check-outs, you’re also responsible for invoice and credit card checks and other interesting business tasks. One thing is clear: no two days are the same! That’s what makes working here so interesting.

We hope that you enjoy dealing with people – particularly children. As a hotel that specialises in families, you’ll come into contact with them all day long. Noise shouldn’t be a problem for you. as you’ll often hear it in hotels like ours. Keeping calm is the key!

We accompany our guests throughout the most important time of the year – their family holiday. There’s a reason why our slogan is “holiday in family language!”

Reservations

Together with reception, the reservations department is the most important point of contact for our guests. You’re responsible for taking care of our guests, actively managing room bookings via telephone and e-mail and training our apprentices and BA students.

You’ll be kept busy all day long. Communication is an important requirement for reservations employees. The constant contact and interaction with people mean that friendliness and patience and characteristics you’ll need to become a true sales talent.

Our reservations employees can work from home occasionally and enjoy the benefits of working a four-day week (10 hours per day).

Housekeeping

Housekeeping is one of the most important tasks in the hotel. Whether it’s the rooms, public areas or swimming pool – we’re so happy to have you here, as you make our hotel shine.

As in many other family hotels, guest check-out is scheduled for 10.00 a.m. or 11.00 a.m. at the latest. As check-in is only guaranteed from 4.00 p.m., you have plenty of time to clean and you’ll only work up a sweat on days when lots of families arrive. We provide you with the best products and equipment so that you can work well.

Housekeeping tasks are just as interesting as those in the other departments. “What?” is probably what you’re now asking yourself. Yes, it’s really true! Because you’ll also be given other tasks apart from cleaning e.g. supervising our apprentices. It will never be boring.

Technical department

Where would we without our hard-working technicians who ensure that our hotel is always in good shape? If the heating or electricity in the rooms sometimes stops working, they come and help us until the problem has been fixed.

Whether it’s replacing cables, painting walls or removing snow in winter – the list is endless. So there’s always something to do. You’re also in charge of the pool technology so that our guests can enjoy swimming fun from morning to evening. You won’t be bored working here as there are always things to be done.

Kitchen

Our kitchen team prepares many international and local dishes for our guests that meet the highest quality standards and contain regional products. Who would be a better fit than someone with a passion for food?

Like in many other hotels, we provide a buffet as part of our all-inclusive offer – only in the evening can guests order a 4-course menu that is freshly prepared in the kitchen. Throughout the day you’ll prepare delicious treats and desserts that will bring a smile to the faces of our guests.

Service

Our service team is just as important as the kitchen – as our employees live the host mentality! Together with your colleagues from many different countries, you’re the first contact person for guests in the restaurant. It’s important that you have enough time to serve the guests and can express your joy and cordiality.

Our restaurant is divided into three different seating areas – our main “Hebelstube” restaurant, our lovely conservatory and the “Silva Nigra” mountain village in a Black Forest style. We also offer guests first-class service in our “Fanny’s” restaurant. This gives the hotel a sense of personality and you a sense of variety!

Whether you’re finding the right wine or advising guests on which baby food to choose, your job is very varied and extremely interesting.

Entertainment

Our childcare workers take care of our youngest guests in the children’s world at the Feldberger Hof. We provide ideal entertainment for children from age six months and above in age-appropriate groups.

The baby area is intended for children aged six months to two years, while Happy’s Kinderwelt is a place for kids from three to six years to come and play. We also offer older children from seven to fifteen years a PlayStation, virtual reality glasses and other cool things in the “Fundos Area”.

Childcare is available every day from 9.30 a.m. to 7.00 p.m. Your tasks during the day not only include taking care of the kids, but also accompanying “Happy”, our hotel mascot, at lunchtime or designing the events programmes. Creative and varied – and not only for guests.

The management team

A hotel the size of ours also requires many helping hands in the background. Whether it’s drawing up shift plans, planning the budget, recruiting or paying wages – the managers at the Feldberger Hof keep things running smoothly.

Coordinating building measures, marketing, finance or simple administrative tasks are also part of the responsibilities that come with the position.

The Feldberger Hof is counting on you and your skills!

Our security dog

Chicco has already been with us for 17 years and roams freely through the hotel and around the premises. So don’t be surprised if a small black dog knows its way round better than you 😊

Our security dog is responsible for the safety of our guests and employees. As well as his regular patrols at the Feldberger Hof he’ll often be found with the hotel owners, the Banhardt family.

You’re welcome to stroke him while you’re at work or he might get you to open closed doors for him.